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FREE SHIPPING

Anywhere in India

 

PHONE: +91-712-6900000

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PAYMENT

Secure Payment Gateway

FREE SHIPPING

Anywhere in India

 

PHONE: +91-712-6900000

Order Online Now !

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RETURNS

Can I return products which are delivered?

We accept return for products which are damaged, faulty, and wrong item being shipped. You can return such items ordered from CharuBoutique within 7 days from the receipt of the item.

For products not liked by you regardless of their condition being in good and exact specification as mentioned on the website, the individual store return policies will be applicable. Only items from sellers/stores which indicate as such in their online policy will be eligible for return.

In case you have received damaged item or the item does not meeting the item description you ordered, you can place request for return along with the photo image of the item within 24 hours of receiving your order. This photo will then be shared with the seller to confirm the authenticity of the request. CharuBoutique requests and expects all sellers and buyers to be fair and honest in their judgement for identifying a damaged item. If there is still no consensus, CharuBoutique will look into the case and try to resolve by acting as mediator. The decision taken by High5store will be binding upon both the parties under all circumstances.

While returning an item you should make sure that the item is in its original packing with all the tags intact. Washed, used and damaged goods will not be accepted for returns.

Following products shall not be eligible for return or replacement:

• Damages due to misuse of item;

• Incidental damage due to malfunctioning of item;

• Any consumable item which has been used.

Once the item has been received by the seller, our customer care team will take appropriate further action to process your refund.

 

How can I return products to HighStore?

You can place request for return through multiple ways.

a. You can raise request for return from My Account -> History and details of my order within 24 hours of receiving your order. Please raise request only for those items which qualify for returns as mentioned in return policy above.

b. You can also get in touch with our customer care through email/phone within 24 hours of  receiving your order.

Please make sure the item adheres to our Returns Policy for us to process your Return Request.

 

Can I return items I am not fully satisfied?

It would depend upon the return policy of the individual seller as mentioned in the product and also in the seller page. Only items from sellers/stores which indicate as such in their store policy will be eligible for return.

 

Where do I send my return?

Once you place a return request, our customer care executive will then place your order for return and provide you the pickup details for return shipping.

 

Do I need to pay for return shipment?

No, CharuBoutique will provide free shipping service for pickup of the returned goods within India. Please confirm on the site or with customer care to check if your pincode is available for shipping return. If not, you will have to arrange for the return shipping through a reliable courier service. 

 

For International orders, customer will be have to ship the order to our address and bear the shipping charges from their end.

 

When will I be refunded for the return?

It can take up to 7-10 days for the seller to receive your return, depending upon your and seller location and also on the courier service. Once the seller receives your returned item and confirms that the item returned is in proper condition, we will process the refund process within 24-48 hours. For online payment, we will be refunding the amount directly to the account through which tha paymant was made. For Cash On Delivery & Cash Before Delivery orders, you need to provide us with your bank details so that we can refund the amount to your account. We cannot refund the amount in the form of cash or cheque. In all other cases, we will be refunding the amount as voucher applicable for 6 months.

Also we will keep you informed through email confirming every action we have taken.

 

 

I did not receive the COD charges paid towards the order?

We are sorry to inform you that any charges paid towards Cash On Delivery/Cash Before Delivery are not refundable.

 

I did not receive the shipping charges paid towards the order?

We are sorry to inform you that any shipping charges paid are not refundable.